bgd55 Privacy Policy

1 Introduction and Scope

bgd55 is an online entertainment and betting platform that provides services to users in Bangladesh. This privacy policy applies to the bgd55 website, mobile application, and all related services.

The purpose of this policy is to inform our users how their personal information is collected, why it is used, and how it is kept safe. By using bgd55's services, users confirm that they have read and accepted the terms of this policy.

For details on the general terms of use for our services, please read the Terms and Conditions page, where all terms relating to account management, bonuses, and financial transactions are set out in full.

2 Types of Information Collected

bgd55 may collect the following types of information from users:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Transaction details related to deposits and withdrawals
• bKash, Nagad, or Rocket account numbers (for payment processing purposes)
• Bank account details (where applicable)

2.3 Usage Information

• Game play history and betting activity on the platform
• Login times, session information, and device details
• IP address and browser type
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Any feedback or complaints submitted on the platform

3 How Information Is Collected

bgd55 collects user information in the following ways:

• Directly from the user through the account registration and identity verification process
• Automatically when deposit and withdrawal forms are filled out
• Automatically via cookies and log files while browsing the platform
• When contacting the support team
• From third-party payment providers such as bKash, Nagad, or Rocket for transaction verification

4 Purpose of Using Information

bgd55 uses collected information only for the following legitimate purposes:

4.1 Account Management

Information is used to complete the registration process, verify identity, and ensure account security. Confirming that each user is at least 21 years of age is also part of this process.

4.2 Payment Processing

Financial information is used to process deposit and withdrawal transactions correctly and to prevent fraud. Transactions are confirmed in accordance with the minimum ৳500 deposit and ৳800 withdrawal requirements.

4.3 Service Improvement

Usage information is analysed to improve the user experience, send relevant promotional offers, and resolve technical issues on the platform.

4.4 Legal Compliance

Information is retained as required to comply with applicable laws and regulations, conduct audits, and resolve disputes.

4.5 Responsible Gaming

Information may be used to monitor users' gaming patterns, identify signs of harmful addiction, and provide necessary support. Our goal is to ensure a healthy experience for every user by following bgd55's responsible gaming guidelines.

5 Sharing Information with Third Parties

bgd55 does not sell users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer services to complete transactions. These third parties operate under their own privacy policies.

5.2 Technology Service Providers

Limited information is shared with hosting, data analytics, and security service providers as needed to operate the platform. They are restricted to specific tasks and may not use the information for any other purpose.

5.3 Legal Requirements

Necessary information may be provided to government or law enforcement agencies in response to a court order, investigation, or legal obligation.

5.4 Fraud Prevention

Information may be shared with relevant authorities where applicable to prevent fraud, money laundering, or other illegal activity.

6 Data Storage and Security

bgd55 applies industry-standard technical and organisational measures to protect user information. The following security measures are in place:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Two-factor verification (OTP) is in place to prevent unauthorised access to accounts
• Access to personal information is restricted to staff who require it
• Server infrastructure undergoes regular security testing

Data is generally retained for a specified period after account closure due to legal obligations. Once that period has passed, personal information is securely deleted or made unreadable.

7 Cookie Policy

The bgd55 website uses cookies and similar tracking technologies. Cookies are small text files stored in the browser that are used to recognise the user on subsequent visits.

7.1 Cookies We Use

• Essential cookies: required to maintain login status and for the core functionality of the service
• Functional cookies: to remember language preferences and session settings
• Analytics cookies: collect anonymous data to understand how the platform is used

7.2 Cookie Controls

Cookies can be disabled or deleted at any time through browser settings. However, disabling essential cookies may affect some key functions of the platform.

8 Privacy of Minors

bgd55's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. An age verification step is included in the registration process.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact our support team immediately. Such an account will be closed without delay and the related information will be deleted.

9 User Rights

bgd55 users retain the following rights regarding their personal information:

9.1 Right to Access Information

Any user may request a copy of the personal information stored in their account.

9.2 Right to Correct Information

If any information is incorrect or incomplete, a correction request can be submitted through the support team.

9.3 Right to Delete Information

In certain circumstances, and within the limits of legal obligations, a user may request that their personal information be deleted.

9.4 Right to Object to Processing

Every user has the right to opt out of marketing communications or profiling.

To exercise these rights, contact our support team via live chat or email. The FAQ page also contains a lot of useful information for general queries.

10 Policy Changes

bgd55 reserves the right to change or update this privacy policy at any time. If any significant changes are made to the policy, users will be notified via their registered email or through a notice on the platform.

Continued use of bgd55 after any changes will be taken as acceptance of the updated policy. It is therefore recommended to check this page regularly.

11 Contact

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact the bgd55 support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.